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Testimonials

I have several different freshly laid tiles in my new house. All pathways have stone tiles and there are marble tiles in the bathrooms and porcelain in the kitchen. I needed to get them sealed and was not sure if it was possible to seal them all. I contacted Tile Cleaners because my dad recommended them. He had a similar situation in his house and was very happy with the job Tile Cleaners had done. I was very worried about my tiles since they were brand new and very expensive. Tile Cleaners team were very patient with me, explaining how they were going to apply the sealer on different types of tiles, what sealer they would use, how long it would last for and advised me on how to take care of my tiles. I called Tile Cleaners a few times confirming details, asking for prices, making sure they could to the job during the weekend etc. The guys were amazingly patient and helpful. When I had gathered all the information I wanted, I was ready to go ahead. The work done by Tile Cleaners actually took less time than what it took me looking for information about it. Sorry for the pain I caused, and again thank you.

Monica Petrovski, West Beach, SA

My mother's tiles were old and ugly, as she has been living in the same house her entire life without ever really taking care of her tiles. I called Tile Cleaners to get advice on what to do with them. They came to her house the next day to have a look at my mum's tiles. I am very satisfied with how patient and highly professional you were with my mother. I am sorry I couldn't be there when you arrived, and I am really impressed by how you managed to explain everything to my mom and help her out. Thank you for doing a great job.

Angela Coopers, Concord, NSW

I noticed that some of the tiles in my bathroom walls were loose and the grout was coming off. I am a very busy so kept on postponing calling someone to fix it. One day I got home and the loose tiles were lying broken on the floor. Can you imagine my frustration? I rang my brother in panic and he gave me Tile Cleaners' contact details. I rang them straight away. The guys told me I needed a tiler and professional regrouting work done so I thought it would take ages to fix my problem. However they organized the work very well. I had my tiles fixed on Friday night the same week and the entire bathroom regrouted on Saturday. Thank you some much for your quick help; it was such a relief.

Kerry McMyre, Mosman, NSW

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Tile Cleaning Pump

Porcelain Cleaning Tiles Mount Helen - Ballarat

We provide Mount Helen's premier cleaning service for Commercial or residential porcelain tiles.

Save yourself time, effort and money and extend the lifetime of your Porcelain with our cleaning techniques and products.

For a free estimate or to schedule your appointment, please call 1300 771 201 or use our quick enquiry form.

We cover all Ballarat suburbs and all Mount Helen area

extra large porcelain floor tiles after cleaning empty room with polisher

Do you ever wonder how to really get the walls and floors sparkling clean and bring back that newly laid look?

Porcelain tiles are one of the most commonly used tiles in residential bathrooms, kitchen or living rooms as well as businesses and other commercial properties.

Tile Cleaners ® Mount Helen will restore your porcelain to it's former glory with the worlds leading techniques and products. We will get the job done in a fraction of the time it will take yourself with a professional standard that will make your future maintenance significantly easier.

modern long bathroom with porcelain tiles that look like fake travertine

Our Cleaning Process

After a free quote from the specialists at Tile Cleaners ® Mount Helen we can generally fit you in for a professional cleaning service within 2 – 10 days.

Most jobs will allow for our van-mounted machinery to be used for a powerful deep clean. Smaller more delicate areas such as showers will require cleaning by hand. Rotary scrubbers use water and our nontoxic cleaners to cleanse the tiles and grout. This deep and thorough clean generates a pressure of between 1500 – 3000 PSI which is adjustable depending of the state of the grout. Your porcelain will be left sparkling.

porcelain kitchen floor before and after cleaning and sealing

Our machinery extracts the waste and water as it goes, leaving nothing but a grime free floor behind. There will be no puddles or product remaining on your floors, just a slightly damp feeling.

Time wise the process is rather quick for a professional porcelain clean, depending on the size of the area of course. Our technicians carry out porcelain tile cleaning up to 20 times a week and have great levels of experience in this type of restoration. Tile Cleaners ® Mount Helen like to allow around 3 hours for a clean.

polished porcelain dirt

Our Cleaning Products

Many cleaning companies use harsh acidic cleaners claiming it is necessary to achieve a high standard of cleaning. This is not the case. Not only can acid etch your porcelain tiles, leaving them in a worse state than when you began, but it can easily damage surrounding areas such as skirting boards.

Tile Cleaners ® Mount Helen use nontoxic, biodegradable cleaning products to clean your floors. Your tiles, your family and the environment will be protected from poisons and chemicals. We understand you want your tiles and grout cleaned, without any risk to your health and our materials have been especially designed to provide a superior, but safe clean.

traditional bathroom with barrique series noir wood plank porcelain

What is Factory Wax?

If you have recently bought a porcelain tile you may be wondering why they aren't sparkling like the ones you order from the display, a dull coating remaining on the surface. This is known as factory wax and requires specialized removal through stripping.

Manufacturers or porcelain, particularly polished porcelain, will coat each tile with a tough wax film prior to dispatch. This wax protects the tile from absorbing dirt and residue during installation. This will leave newly laid tiles will a dull appearance which needs professional removal as it is notoriously tough.

Tile Cleaners ® Mount Helen specialize in the removal of factory wax. This coating needs more than just an amateur or even a professional clean as the product used is designed to stick to the porcelain. We can strip back this dull coating and leave with the luminous look showroom floors like you wanted.

We provide Mount Helen's premier cleaning service for Commercial or residential porcelain tiles.

For a free estimate or to schedule your appointment, please call 1300 771 201 or use our quick enquiry form.

We cover all Ballarat suburbs and all Mount Helen area

close shot sample of porcelain tiles brown with light grout lines

Why should I get a Professional Clean?

Porcelain tiles are generally used in the most frequented and grimy areas of the home, the bathroom, kitchen and living areas. We grow accustomed to the less than 'new' look as these areas gradually become duller and dirtier without us realising. Regular conventional cleaning will achieve a certain level of grime removal but the difference you will see from a professional clean will leave you wondering why you didn't get one sooner.

The amount of pressure that can be produced by our machines are 80 - 100 times that from a hand held gurney approach and far superior to a 'mop and bucket'. On top of the superior clean itself you are left with a much more hygienic floor. Bacteria and build up grow rapidly in wet areas and high traffic areas and a professional clean from Tile Cleaners ® Ballarat/Mount Helen will destroy germs leaving a family friendly environment.

traditional shower shower edimax porcelain tile with resin metal look listells and inserts

Ongoing Porcelain Tile Care

Below are some simple steps to follow to keep your porcelain tiles in their best condition possible. Take the time to look after them and they will not only last you longer but also make maintenance significantly easier.

  • Regularly sweep over your tiles to stop gathering dirt in the grout lines.
  • Wiping over grout lines with a damp soapy cloth will make sure dirt doesn't clay to the grout.
  • Don't forget about the walls they will hold scum and grime as much as floors. Regularly wash them down.
  • In wet areas like bathrooms keep the tiles and grout as dry as possible. A quick towel down after use will save unsightly mould and mildew from growing.
  • Sealing the grout between your tiles is important to keep it looking clean.
  • Always seal the grout lines to repel moisture and stains and allow for easier maintenance.

Frequently Asked Questions


Tile Cleaning offer comprehensive grout cleaning services that involve utilizing specialized tools and equipment such as Turbo Hybrid Machines and Scrubbers. These advanced machines are employed to scrub the grout, effectively restoring it to its optimal condition. In larger areas, the machines are used to achieve efficient and consistent results. However, in smaller or hard-to-reach spaces where machine usage is not feasible, the grout cleaning is performed manually with meticulous attention to detail. Regardless of the method employed, Tile Cleaning' services are designed to deliver remarkable outcomes and bring your grout back to its best possible state.

To measure the size of an area that requires grout restoration, it is advisable to measure each section or room individually. The most straightforward method is to multiply the width of the area by its length. For instance, if a room measures 3 meters in length and 2 meters in width, the total area would be calculated as 3 meters multiplied by 2 meters, resulting in 6 square meters (6m²). By measuring each area separately using this method, you can accurately estimate the total area that requires grout restoration, facilitating better planning and ensuring appropriate quantities of materials are used.

The appropriate time to address the grout's condition is when it begins to appear lackluster and stained, despite thorough cleaning efforts. At this stage, when the grout loses its shine and retains discoloration, it indicates the need for attention and maintenance.

At Tile Cleaning, we prioritize the safety of your family and understand its significance. That's why we have chosen to utilize non-toxic finishing agents in our grout cleaning products. We are not only dedicated to safeguarding and maintaining the quality of your ceramic floors but also to preserving the well-being of your loved ones. We ensure that our product portfolio does not include any materials or agents that pose potential health hazards. This commitment to safety has always been integral to our practices at Tile Cleaning.

A comprehensive grout maintenance routine generally involves two key steps: stripping and cleaning, followed by resealing. It is advisable to perform these tasks at least once every year or two, particularly in commercial areas that experience heavy foot traffic, where an annual cleaning schedule is recommended. By implementing this routine, you can effectively maintain the condition and longevity of your grout, ensuring its cleanliness and durability over time.

To maintain the pristine appearance of your tiles and grout, Tile Cleaners® suggests a few important steps. First and foremost, we recommend sealing your grout lines using our highly effective water-based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. This proven product helps protect your grout from stains and discoloration, keeping it looking fresh. Additionally, we advise regular weekly cleaning using a damp microfiber cloth and a mild detergent. This gentle cleaning routine helps eliminate dirt and grime from the tiled surface without compromising the integrity of the sealer. It's crucial to avoid using strong detergents with acidic or alkaline properties, as they may negatively affect the sealer. Instead, opt for mild detergents and pH-neutral substances for optimal results. By following these guidelines, you can effectively preserve the appearance and longevity of your grout, ensuring it stays looking new for years to come.

At Tile Cleaning, we follow a per square meter pricing structure for stripping, cleaning, and sealing grout in each separate room. To provide transparency and convenience, we have a price list available on our website for you to review. Prior to commencing any work, our team will measure each room individually and discuss the specific tasks to be performed. We will also ensure that all costs are confirmed with you, so there are no surprises along the way. Our aim is to provide clarity and clarity when it comes to pricing, ensuring your satisfaction with our services.

Tile Cleaning understands the need for assistance with moving furniture before starting the grout cleaning process. Our technicians are capable of helping with items that can be reasonably moved by one person, such as furniture with wheels, light furniture, tables, and chairs. However, it is important to note that while our insurance covers our restoration services, we cannot be held responsible for any damage that may occur to furniture or property when our technicians assist with moving items at your request. We prioritize caution and care during the process, but it's advisable to take precautions and consider the specific requirements and risks associated with moving your furniture.

To facilitate the grout cleaning process and ensure our ability to effectively clean and restore your grout, it is necessary for you to prepare the area beforehand. This involves moving all furniture and items off the floor, allowing us unobstructed access to the grout. By taking this step and ensuring a clear workspace, we can efficiently carry out the cleaning procedure upon our arrival.

Scheduling an estimate with Tile Cleaners is a straightforward process. Begin by visiting our website and selecting the location nearest to you. Once you have chosen the appropriate location, you can either email the local office, providing your contact information, or directly call the phone number of your local Tile Cleaners representative. By initiating contact through either of these methods, you can easily schedule an estimate and take the first step toward obtaining our services.

In the majority of cases, Tile Cleaners® in $custom_city provides free quotes over the phone. However, there are situations where it may be necessary for us to assess the work that needs to be done before providing a quote. This determination is based on factors such as the size and complexity of the project. Rest assured, our team will communicate clearly whether an on-site evaluation is required and guide you accordingly. Our goal is to ensure transparency and provide accurate pricing information for your specific cleaning needs.

In the majority of cases, Tile Cleaners® can provide an approximate quote or estimate over the phone within a time frame of 5 to 10 minutes. We understand the importance of efficiency and aim to promptly provide you with pricing information for your project. Additionally, on the day the job is scheduled, our team will inspect the area to be serviced and confirm the quote, ensuring your final approval before commencing any work. This approach allows us to maintain transparency and ensures that you are comfortable with the agreed-upon pricing before we begin the cleaning process.

Once you have made the decision to proceed with our grout work, Tile Cleaners® typically schedules appointments within a timeframe of 2 to 10 days. We strive to accommodate your needs efficiently and aim to provide prompt service. In many cases, the actual work on your grout can be completed on the same day that we come out to confirm the quote, ensuring a seamless and timely process. Our goal is to minimize any delays and complete the job promptly while maintaining the highest standard of quality.

Tile Cleaning utilizes a low-pressure, hot water system for grout cleaning. Our advanced vapor system heats water to high temperatures, reaching up to 320 degrees. This vapor technology effectively cleans your grout by utilizing tap water, without the need for harsh chemicals. The process leaves your grout in a pH-neutral state, ensuring a thorough and environmentally friendly cleaning outcome. Our focus is on utilizing innovative and safe methods to achieve optimal results while maintaining the integrity of your grout.

In certain cleaning scenarios, the use of a chemical cleaner may be necessary as a pre-treatment. However, it's important to note that the chemical cleaner employed by Tile Cleaning contains no acid or bleach, as these ingredients can cause long-term damage to your grout. Following the application of the chemical solution, our vapor technology is utilized to remove discoloration and eliminate any residual chemical residue from the grout joints. It is worth mentioning that in cases where the grout is old and significantly discolored, there might be instances where we need to use chemicals that contain a minimal amount of bleach or acid. Rest assured, our aim is always to prioritize the safety and preservation of your grout while achieving the best possible cleaning outcomes.

The vapour cleaning process eliminates the cleaner from the pores of the joint leaving it in a PH neutral state.

The use of grout cleaner and vapor cleaning offers distinct advantages over simply scrubbing the grout with a brush and mopping it clean. When grout is only mopped after applying cleaner, the excess cleaner is not fully absorbed, resulting in residue left within the pores of the grout. This residual cleaner can disrupt the pH level of the floor, potentially creating an environment that attracts dirt and grime even after the cleaning process is complete. In contrast, the vapor cleaning method ensures the complete removal of the cleaner from the grout, leaving it in a pH neutral state. This approach promotes a thorough and long-lasting clean, minimizing the risk of residue buildup and maintaining the cleanliness and integrity of your grout over time.

Tile Cleaning may use a truck-mounted cleaning machine in certain situations, taking into account the size and requirements of the job. The equipment is capable of generating pressure ranging from 1500 to 3000 psi. However, it is important to note that we adjust the pressure according to the specific type of tile and grout being treated. This precautionary measure is crucial to prevent any potential damage. Using the incorrect pressure can result in the formation of small cracks in the grout joint or exacerbate existing cracks. By carefully adjusting the pressure, we ensure that the cleaning process is effective while safeguarding the integrity of your grout and tile surfaces.

Recolouring grout is the application of a grout colorant to completely change or enhance the colour of your grout.

In some circumstances, your existing grout can be soiled to the point it will not clean well enough to be acceptable. Grout can also fade if exposed to excessive foot traffic or sunlight making it impossible to eliminate colour variations in your grout.

Yes, your existing grout can be re-coloured to a lighter or darker shade of your existing grout or a different colour altogether to match your changing decor.

The recolouring process will leave your grout looking brand new eliminating any colour variations. The colour sealer used is a penetrating colour sealer leaving the grout in its natural state as it bonds to the silica in the grout joint. Some colour sealers on the market are topical that will cause your grout to look painted in its completed state.

Client Range

We clean and restore a
huge range of tiles and surfaces in all locations including:
Kitchen, Balcony, Bathroom, Shower, Swimming pool, Pool pavers, Restaurant, Café, Bar, Home, School, Clinic, Hospital, Companie, Office

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